WNS Awarded Multi-Services Contract With InterContinental Hotels Group

NEW YORK, NY and MUMBAI, INDIA–(Marketwire – August 31, 2010) –  WNS (Holdings) Limited (NYSE: WNS), a leading provider of global business process outsourcing services, today announced a contract to deliver analytics and customer care services for IHG (InterContinental Hotels Group) [(LSE: IHG), (NYSE: IHG) (ADRs)]. Under this multi-year agreement, WNS will deliver customer care services in several languages including German, Italian, French and Spanish to IHG’s entities across Europe. WNS is also providing a dedicated analytics team to support IHG’s consumer marketing programs.

“IHG is committed to meaningful and lasting customer relationships through outstanding customer service, relevant communications, and memorable customer experiences. Our success rests on our ability to understand the needs and wants of all our guests, allowing us to treat each guest as a valued individual. We chose WNS because of their deep understanding of the travel industry, strong customer care capabilities, insightful customer analytics, and their global delivery footprint,” said Steve Sickle, Senior Vice President for Distribution and Relationship Marketing at IHG.

“This engagement with IHG is testimony to WNS’s reputation as a world-class provider of business processes in the travel and hospitality industry. We are fully committed to IHG’s goal of making their brands the first choice for guests and hotel owners,” said Keshav Murugesh, Group CEO, WNS Global Services.

WNS delivers a comprehensive range of services to companies in various industries, including operations management, analytics, sales and customer care.

About WNS
WNS is a leading global business process outsourcing company. Deep industry and business process knowledge, a partnership approach, comprehensive service offering and a proven track record enable WNS to deliver business value to some of the leading companies in the world. WNS is passionate about building a market-leading company valued by our clients, employees, business partners, investors and communities. For more information, visit www.wns.com.

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